What are the differences between the FREE and PRO versions?
The PRO version has Automatic and Scheduled functions while the FREE version can only perform actions manually. Another difference is that in the FREE version the deep scan function for disk drives can not be used. Additionally, some useful tools in the settings are also locked in the FREE version.
Only in PRO Version:
Protection against new Malware Variants
Personalize all product settings
Remove USB virus in your Infected System
Automatic Malware Database and Software Updates
More details regarding the differences between FREE and PRO version can be found here.
Where can I download our PRO software?
You can download USB-AV Antivirus PRO here.
What kind of payment do you accept?
We accept Visa/MasterCard/Eurocard, Bank/Wire transfer, American Express, Diners Club, JCB, PayPal, Credit/Debit card (Payment information by Fax), Discover/Novus, and Alipay.
Is it safe to purchase product via your website?
Your order will be processed through "Avangate", which ensures that your transaction will be secured by 256bit SSL encryption. All your information remains private and secure. We guarantee the safety and protection of your personal information.
How long is the valid service time of the license code?
The valid service time of the license code is ONE YEAR. This policy applies to all USB-AV Lab products.
What is your refund policy?
When you purchase USB-AV Lab products, your satisfaction is guaranteed. Within 30 days, you can request your money back if our products don't do all that we say they will.
Why didn't I receive the license code ?
1. Due to your email settings, the email containing license code may go to your Spam folder directly. Please check it there.
2. You provided an invalid email address when you ordered the software.
3. Your email service provider rejects emails from unknown senders.
If you still cannot find the email, please reach us through our Online Support and we will help you soon.
I lost my license code. Can you help me?
You can receive its license key again sending a mail to our recovery address: email@example.com from the same address that you used to buy the product. It must indicate in the matter of the mail this words "send key".
Why is the downloaded file corrupted?
This problem is due to an uncompleted download of the program. It could be caused by the Internet speed or the download tools. To solve this issue, please kindly apply the following instructions:
1. Delete the corrupted file and clean your browser's cache.
2. Restart the browser.
2. Re-download the setup file on our download page.
How do I renew my license code?
WhenIf you want to renew your USB-AV antivirus PRO licence/s, you will receive a 30% renewal discount. When renewing your licences you can purchase more licences for the same or a new product and change the length of update periods and still receive a 30% discount.
How do I renew my license code with different quantity?
At present, our renewal system does not support quantity change when renewing current license code. If you need to change the license quantity, please purchase a new license code with your desired quantity. We always provide a large discount to customers.